Manage payments and transfers from your online banking at any time.Learn More
Send and receive transfers between your BB Americas and Banco do Brasil SA accounts.Learn More
Make it convenient and easy for you. Deposit your checks from your phone at any time.Learn more
Experience a new way to pay with your iPhone, iPad or Apple Watch.Learn how
Receive alerts on your e-mail regarding the transactions done with your card.Learn more
BB Americas is affiliated with some of the largest ATM networks in the US.Find it now
We offer savings solutions with competitive rates that will help you to achieve your financial goals.Learn more
Choose a credit card that allows you to save money and earn everyday rewards.Learn more
BB Americas simplifies the mortgage process so you can buy a primary residence, a second home or make an investment.Learn more
For all clients, we make the following services available through online banking: E-statements, BB Remessa (remittance service to BANCO DO BRASIL S.A in Brazil) and Internal Transfers between same owner accounts at BB Americas.
For U.S. resident clients that opened their accounts with a “Social Security Number”, we make the following additional services available through online banking: Bill Pay (U.S. bills), A2A Transfer (funds transfers between same owner accounts in U.S. banks) and PopMoney (Send funds to third party in the U.S.).
To recover the password to your online banking access, click on the “Forget your password?” link on the login page and a temporary password will be sent to your registered e-mail address.
Yes, you can securely access your paperless statement for up to 18 months by logging in to your online banking. To retrieve e-statements beyond this period, please contact our Customer Service.
The QuickPay services are available for clients who have a USA Address and USA Phone number registered on their account. Here’s what you can do with QuickPay:
For more frequent asked questions about Quick Pay, please click here.
Apple Pay is a contact payment technology, as well as a feature on the latest iPhones and Apple Watch. It pulls your credit cards, debit cards, and other sensitive-payment data from the Wallet app, enabling you to use your Apple device as a wallet at store checkouts.
To learn more about Apple Pay, please visit www.apple.com/apple-pay
For more frequent asked questions about Apple Pay, please click here.
The same services that are available through online banking are also available through the mobile app. Additionally, mobile deposit, for check deposits, is also available for all clients.
BB Americas Mobile Capture is an easy way to use a mobile phone to deposit checks into your consumer checking, money market or savings account.
There is not a set limit on the number of checks a customer can deposit using the Mobile Capture, butonly one check can be deposited per transaction. There is a dollar amount threshold for daily depositvolume which is $5,000.00.
For security purposes of your account, the debit card will be shipped to a foreign address via FEDEX, with a tracking number. The estimated delivery time for the debit card to a foreign address (outside the US) is between 15 and 20 business days. Please refer to our schedule of fees for the cost of this service.
The estimated delivery time for the debit card to an US address is between 7 and 14 business days. Your card is shipped through Regular Mail, without a tracking number.
To activate your debit card or create your PIN, please contact Customer Service and choose the “activate card” option in the debit card menu. The registration of your PIN will be done through our automated system.
To report a lost or stolen debit card, please contact Customer Service and choose the “lost/stolen card” option in the debit card menu.
You may use your BB Americas debit card in any country that accepts VISA. However, before using your card abroad, please ensure to place a Travel Notice with the bank. To place a travel notice on your card, contact our Customer Service to inform us of your travel date(s) and destination. For more information regarding International Debit Card usage Fees, please refer to the Terms and Conditions of your account.
The currency conversion rates used to determine the transaction amount in US dollars is either a rate selected by VISA from the range of rates available in wholesale currency markets for the applicable central processing date (which rate may vary from the rate VISA itself receives) or the government mandated rate in effect for the applicable central processing date. The conversion rate in effect on the processing date may differ from the rate in effect on the transaction date or posting date.
Yes, Visa USA charges us a 0.8% International Service Assessment on all international transactions, regardless of whether there is a currency conversion. If there is a currency conversion, the International Services Assessment is 1% of the transaction. In either case, we pass this international transaction fee on to you.
Your bank statements are available online at no cost under “Documents” at your Online Banking. To obtain a paper copy of your statement at a branch you will be charged a fee per printed page according to the Schedule of Fees.
To change your name on your account, please contact the branch directly.
To update your e-mail address and US phone number, please login to your Online Banking account and visit the “Profile” section. To update international phone numbers and/or address, please contact our Customer Service Center.
To include or remove a signer on your account, please contact your branch directly.
A cashier’s check may be requested via our Customer Service line or personally at one of our branches. We would like to remind you that considering that we need to validate your signature, owners of accounts that were opened online (E-Classic e E-Money Market) will not be able to request cashier’s checks through the Customer Service line. In order to make any transactions that require signatures, you will have to visit one of our branches.
The “Stop Payment” service is available through your online access. The fee for this service will be deducted from your account balance according to the Schedule of Fees.
Please be aware that we do not stop recurring payments permanently; i.e. an automatic debit set-up to reoccur on a defined schedule. In these cases, you will need to request a stop payment for each individual payment according to the set-up schedule. To permanently cancel a recurring debit, you will need to cancel the process with the merchant or service provider with whom you registered the automatic debit.
The transfer of funds service may be requested via our Customer Service line or personally at one of our branches (you will be asked to provide us with a Valid ID).
Dormant accounts are accounts without any activity for twelve months. A monthly fee is applied to that type of status. In order activate your account, please contact Customer Service or contact your branch directly.
Access to your credit card account online is available through its own website, so you can view your credit card’s transactions, alert message enrollment, payment information and more. Please sign up on the website https://onlineaccessplus.com/bbacards/ and create a user name and password for your credit card’s information access.
An authorized user is someone who is given a card in his/her name and is allowed to make purchase with the credit card as if it were their own, but is not the primary cardholder of the credit card account.
Authorized users can make purchases by using the credit card issued on their names. The total credit line limit of the credit card account is shared between all users listed on the card account (Primary cardholder, co-applicant and authorized users).
To add/remove an authorized user from a credit card account, simply call our credit card customer service line.
To report debit card fraud, please contact Customer Service and choose the “report fraud” option in the debit card menu.
Report the case to the Customer Service.
Please contact BB Americas Customer Service and choose the “report fraud” option in the debit card menu.
Go to our website
www.bbamericas.com, click on
“Login” and press “Enroll now”.
Fill out the required fields
and select “Enroll”.
Fill out the Social Security field by using your SSN or the first 9 digits of your foreign identification document or CPF number.
Ex.: CPF - 123.456.789-00
On the PIN field use the last 4 digits of your Social Security. For CPF holders the same field will be filled with the 4 last digits before the last 2 of the CPF. This password is temporary and can be modified on the following steps.
Ex.: CPF - 123.456.789-00
Follow the next steps until
finalize the process.
Access the App store, search for
the “TouchBanking” app and
select “GET” to download it.
After download the app, enter the
access code “GoMobile0977” and
select “next” to continue.
Enter your “User ID” and
“Password” already created
for the Online Banking access.
Answer the security question.
Congratulations. It’s all set.
When you receive your debit card you
should call our Customer Service,
select the option to activate your card
and follow the sequence. The creation of
your PIN will be done in the same call.
Foreign address (outside US)
Estimated delivery time:
between 15 to 20 business days.
Estimated delivery time:
between 7 to 14 business days.
Em até 2 dias úteis, você receberá um e-mail do BB Americas que irá redirecioná-lo a um link seguro da plataforma Docusign, onde você deverá: