Welcome to Banco do Brasil Americas. This page will guide you through the solutions and services available to simplify your daily banking experience.

Follow the steps below to setup your new account

STEP

Create your online banking
access.

Learn how
STEP

Download our mobile app.

Learn how
STEP

Activate and create a PIN
for your debit card.

Learn how

Services – a selection of services to make it easier for you

Make transfers
and payments

Manage payments and transfers from your online banking at any time.

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Transfers to and
from Brasil

Send and receive transfers between your BB Americas and Banco do Brasil SA accounts.

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Check
Deposit

Make it convenient and easy for you. Deposit your checks from your phone at any time.

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Apple Pay

Experience a new way to pay with your iPhone, iPad or Apple Watch.

Learn how

Visa Purchase
Alerts

Receive alerts on your e-mail regarding the transactions done with your card.

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ATM & Branch
Locator

BB Americas is affiliated with some of the largest ATM networks in the US.

Find it now

Call Center 24/7

  • 1 (855) 377 2555 (USA)
  • 4007-2260 (Brazil – major cities)
  • 0800 600 4151 (Brazil – other cities)
  • +1 (305) 350-1100 (other countries)
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Products – solutions for your needs

Money Market, CD and Savings accounts

We offer savings solutions with competitive rates that will help you to achieve your financial goals.

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Credit Cards

Choose a credit card that allows you to save money and earn everyday rewards.

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Residential Loans

BB Americas simplifies the mortgage process so you can buy a primary residence, a second home or make an investment.

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Auto Loans

Drive the car you dream of. We offer competitive rates for you to finance a new or used car.

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Business

Let’s grow your business together. We offer a ray of products and services to solve your business challenges.

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FAQ

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What services are available through my online banking access?

For all clients, we make the following services available through online banking: E-statements, BB Remessa (remittance service to BANCO DO BRASIL S.A in Brazil) and Internal Transfers between same owner accounts at BB Americas.

For U.S. resident clients that opened their accounts with a “Social Security Number”, we make the following additional services available through online banking: Bill Pay (U.S. bills), A2A Transfer (funds transfers between same owner accounts in U.S. banks) and PopMoney (Send funds to third party in the U.S.).

How can I recover the password to my online banking access?

To recover the password to your online banking access, click on the “Forget your password?” link on the login page and a temporary password will be sent to your registered e-mail address.

Can I retrieve electronic statements from previous months? How far back can I access previous statements?

Yes, you can securely access your paperless statement for up to 18 months by logging in to your online banking. To retrieve e-statements beyond this period, please contact our Customer Service.

What can I do via QuickPay?

The QuickPay services are available for clients who have a USA Address and USA Phone number registered on their account. Here’s what you can do with QuickPay:

For more frequent asked questions about Quick Pay, please click here.

What is Apple Pay?

Apple Pay is a contact payment technology, as well as a feature on the latest iPhones and Apple Watch. It pulls your credit cards, debit cards, and other sensitive-payment data from the Wallet app, enabling you to use your Apple device as a wallet at store checkouts.

To learn more about Apple Pay, please visit www.apple.com/apple-pay

For more frequent asked questions about Apple Pay, please click here.

What services are available through my mobile banking access?

The same services that are available through online banking are also available through the mobile app. Additionally, mobile deposit, for check deposits, is also available for all clients.

What is Mobile Deposit Capture?

BB Americas Mobile Capture is an easy way to use a mobile phone to deposit checks into your consumer checking, money market or savings account.

Is there a limit on the number of checks that customer may deposit?

There is not a set limit on the number of checks a customer can deposit using the Mobile Capture, butonly one check can be deposited per transaction. There is a dollar amount threshold for daily depositvolume which is $5,000.00.

What is the estimated delivery time for the debit card to a foreign address (outside the US)?

For security purposes of your account, the debit card will be shipped to a foreign address via FEDEX, with a tracking number. The estimated delivery time for the debit card to a foreign address (outside the US) is between 15 and 20 business days. Please refer to our schedule of fees for the cost of this service.

What is the estimated delivery time for the debit card to a US address?

The estimated delivery time for the debit card to an US address is between 7 and 14 business days. Your card is shipped through Regular Mail, without a tracking number.

How should I proceed to activate my debit card or create my PIN?

To activate your debit card or create your PIN, please contact Customer Service and choose the “activate card” option in the debit card menu. The registration of your PIN will be done through our automated system.

How should I proceed to report a lost or stolen debit card?

To report a lost or stolen debit card, please contact Customer Service and choose the “lost/stolen card” option in the debit card menu.

Will my debit card work outside the US?

You may use your BB Americas debit card in any country that accepts VISA. However, before using your card abroad, please ensure to place a Travel Notice with the bank. To place a travel notice on your card, contact our Customer Service to inform us of your travel date(s) and destination. For more information regarding International Debit Card usage Fees, please refer to the Terms and Conditions of your account.

When I use my debit card in other countries abroad the USA, what is the currency rates used?

The currency conversion rates used to determine the transaction amount in US dollars is either a rate selected by VISA from the range of rates available in wholesale currency markets for the applicable central processing date (which rate may vary from the rate VISA itself receives) or the government mandated rate in effect for the applicable central processing date. The conversion rate in effect on the processing date may differ from the rate in effect on the transaction date or posting date.

Is there a fee to use my debit card in other countries abroad the USA?

Yes, Visa USA charges us a 0.8% International Service Assessment on all international transactions, regardless of whether there is a currency conversion. If there is a currency conversion, the International Services Assessment is 1% of the transaction. In either case, we pass this international transaction fee on to you.

How can I obtain a copy of my account statement?

Your bank statements are available online at no cost under “Documents” at your Online Banking. To obtain a paper copy of your statement at a branch you will be charged a fee per printed page according to the Schedule of Fees.

How should I proceed to change my name on my account?

To change your name on your account, please contact the branch directly.

How do I proceed to update my contact information (address, phone, e-mail, etc.)?

To update your e-mail address and US phone number, please login to your Online Banking account and visit the “Profile” section. To update international phone numbers and/or address, please contact our Customer Service Center.

How should I proceed to include or remove a signer on my account?

To include or remove a signer on your account, please contact your branch directly.

How can I obtain a cashier’s check?

A cashier’s check may be requested via our Customer Service line or personally at one of our branches. We would like to remind you that considering that we need to validate your signature, owners of accounts that were opened online (E-Classic e E-Money Market) will not be able to request cashier’s checks through the Customer Service line. In order to make any transactions that require signatures, you will have to visit one of our branches.

How should I proceed to cancel or stop a payment?

The “Stop Payment” service is available through your online access. The fee for this service will be deducted from your account balance according to the Schedule of Fees.

Please be aware that we do not stop recurring payments permanently; i.e. an automatic debit set-up to reoccur on a defined schedule. In these cases, you will need to request a stop payment for each individual payment according to the set-up schedule. To permanently cancel a recurring debit, you will need to cancel the process with the merchant or service provider with whom you registered the automatic debit.

How can I wire transfer money?

The transfer of funds service may be requested via our Customer Service line or personally at one of our branches (you will be asked to provide us with a Valid ID).

How do I take my account out of the “Dormant” status?

Dormant accounts are accounts without any activity for twelve months. A monthly fee is applied to that type of status. In order activate your account, please contact Customer Service or contact your branch directly.

How can I proceed to close my account?

To close your account, just visit one of our branches or contact Customer Service. Accounts opened more than 6 months ago need to have zero balance to be closed. Accounts opened in less than 6 months will be charge an early closure fee. Please refer to the schedule of fees.

I need customer service related to my credit card. How should I proceed?

For customer service related to your credit card please contact the bank’s Customer Service and choose the credit card option or call the credit card Customer Service line directly as shown on the back of your card.

How can I access my BB Americas credit card account online?

Access to your credit card account online is available through its own website, so you can view your credit card’s transactions, alert message enrollment, payment information and more. Please sign up on the website https://onlineaccessplus.com/bbacards/ and create a user name and password for your credit card’s information access.

What is an “authorized user” of a credit card?

An authorized user is someone who is given a card in his/her name and is allowed to make purchase with the credit card as if it were their own, but is not the primary cardholder of the credit card account.

What can authorized users do?

Authorized users can make purchases by using the credit card issued on their names. The total credit line limit of the credit card account is shared between all users listed on the card account (Primary cardholder, co-applicant and authorized users).

How can I add/remove an authorized user to my credit card account?

To add/remove an authorized user from a credit card account, simply call our credit card customer service line.

How should I proceed to report fraud related to my debit cards?

To report debit card fraud, please contact Customer Service and choose the “report fraud” option in the debit card menu.

How should I proceed to report fraud on my credit card account?

To report credit card fraud, please contact the bank’s Customer Service and choose the credit card option or call the credit card Customer Service line directly as shown on the back of your card.

How should I proceed to report fraud on my bank account?

To report fraud on your bank account that is not related to your debit card please contact Customer Service. To report fraud related to your debit card or credit card contact the Customer Service responsible for it and select the fraud option.

I made a deposit at an ATM that was not credited to my account. How should I proceed?

Report the case to the Customer Service.

I made a withdrawal at an ATM with my debit card and the funds were not dispersed. How should I proceed?

Please contact BB Americas Customer Service and choose the “report fraud” option in the debit card menu.

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